HP DESIGNJET T520

Votre traceur HP DESIGNJET T520 est en panne ?

Notre technicien intervient sur site pour le dépanner.

Indiquez-nous le code erreur ou le problème rencontré pour obtenir un diagnostic ou un devis de réparation sur site.

Codes erreur les plus fréquents sur les traceurs HP DESIGNJET T520

Code Erreur 21:10 ou 21:13 ou message Maintenance recommandée

Code Erreur 86:01 ou Vérifier chemin des têtes d'impression ou Vérifier chemin papier

Message Echec de chargement du support...

Message Echec de l'imprimante, incident sur l'imprimante ou le système d'encrage...

Message L'écran du traceur affiche un écran bleu

Tableau de tous les codes erreurs de HP DESIGNJET T520

01.1:10 HP DESIGNJET T520

- id :

952

- code :

01.1:10

- description :

Equal to 1 long beep during startup sequence. Communication with Main PCA (MPCA) failed. WiFi module, Trailing Cable, Bundle PCA FFC cable, cables kit

- remede :

Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it’s only logged into the Error History and is equivalent to 1 long beep during printer startup. It happens when the MPCA communication fails. 2. To troubleshoot this error, see The Front Panel is blank (the printer does not start). 3. If a service engineer visit should be arranged to replace the Main PCA, take into account the model of the printer (the Main PCA is different for Pro and Basic models). Onsite

01.1:19 HP DESIGNJET T520

- id :

953

- code :

01.1:19

- description :

Incorrect Main PCA installed

- remede :

1. This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. • Main PCA Basic: CQ891-673 • Main PCA Pro: CQ89-6723 See Main PCA for the installation instructions.

01.3:10 HP DESIGNJET T520

- id :

954

- code :

01.3:10

- description :

Bundle board communication failure. Bundle FFC, Main PCA

- remede :

Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Bundle PCA and follow steps below on Onsite Troubleshooting: • Bundle Board • CQ89-6722 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Remove cover

02:10 HP DESIGNJET T520

- id :

955

- code :

02:10

- description :

Carriage PCA communication failure. Trailing Cables, Printhead, Encoder Strip

- remede :

1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and power on the printer again to check whether the error message has disappeared. 2. Go to Support Menu, see Entering the Extended Support Menu for service engineers and perform 2.1 Carriage Servo, see 2.1 Carriage servo to check that the error has disappeared. 3. Replace the Encoder Strip, see Encoder Strip and run the Carriage Servo d

03.1:10 HP DESIGNJET T520

- id :

956

- code :

03.1:10

- description :

Real Time Clock (RTC) Battery ran down.

- remede :

Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired, see 2.11 RTC battery status. 3. If yes, the call agent should arrange a service engineer visit to replace the RTC battery by replacing the Main PCA, see Main PCA. • Main PCA Basic: CQ891-673 • Main PCA Pro: CQ89-6723 Onsite

08:10 HP DESIGNJET T520

- id :

957

- code :

08:10

- description :

Equals to 3 beeps during start up sequence. Front Panel does not respond

- remede :

Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup. 2. It happens when there is no communication between the Front Panel and the Main PCA, see The Front Panel is blank (the printer does not start).

21.1:10 HP DESIGNJET T520

- id :

958

- code :

21.1:10

- description :

Prime Pump does not work. Bundle PCA

- remede :

Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should ask the customer to go to the Support Menu, by pressing the power key continuously for 15 seconds. 3. Go to Diagnostics menu and perform the 2.8 Pump diagnostic procedure, see 2.8 Pump. 4. The call agent should arrange a service engineer visit to change the Pump, and to follow the Onsite troubleshooting below. • Prime pump • CQ8

21:10 HP DESIGNJET T520

- id :

959

- code :

21:10

- description :

Service Station does not work properly or communication lost. Bundle PCA

- remede :

Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: • Service station assy • CQ89-6745 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Rem

26:10 HP DESIGNJET T520

- id :

960

- code :

26:10

- description :

Ink System Failure. PHA, Service Station, Carriage PCA, Trailing Cables

- remede :

Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History and it is equivalent to the message: There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP. 2. See Ink system hardware troubleshooting.

27:10 HP DESIGNJET T520

- id :

961

- code :

27:10

- description :

Generic Printer Error. Carriage PCA, Trailing Cables

- remede :

Remote troubleshooting (call agent) 1. This error occurs only when the printhead is detected as faulty during first printer installation (Out Of the Box Experience). If it happens, follow printhead troubleshooting: see Printhead troubleshooting.

41.1:10 HP DESIGNJET T520

- id :

962

- code :

41.1:10

- description :

Right Rear gear train failure. Bundle PCA, Multi-Sheet Tray

- remede :

Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Right Rear Gear Train, and follow the onsite troubleshooting below • Right rear gear train • CQ89-6741 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer)

41:10 HP DESIGNJET T520

- id :

963

- code :

41:10

- description :

Paper Servo error. Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk

- remede :

Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run Paper Servo diagnostic, see 2.2 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: • 41.2:1 arrange a service engineer to replace Paper/Feed motor and follow the

42:10 HP DESIGNJET T520

- id :

964

- code :

42:10

- description :

Carriage servo problem. Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip

- remede :

Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run 2.1 Carriage Servo diagnostic, see 2.1 Carriage servo. 4. After running this diagnostic the printer will show one of these system errors: • 42.1:1 Replace the Carriage motor and follow the Onsite Troublesh

42:1:10 HP DESIGNJET T520

- id :

965

- code :

42:1:10

- description :

Carriage motor failure. Carriage Belt, Main PCA

- remede :

Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and run the diagnostic 2.1 Carriage Servo, see 2.1 Carriage servo. 2. Remove the covers and check that all the cables are well connected to the Main PCA, especially the Carriage motor cable, and that none of them are damaged. If a cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable

45:10 HP DESIGNJET T520

- id :

966

- code :

45:10

- description :

Rewinder motor failure. Main PCA

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below. • Left Roll Support Pro • CQ89-6737 • Left Roll Support Basic • CQ89-6751 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troublesho

51.1:10 HP DESIGNJET T520

- id :

967

- code :

51.1:10

- description :

Ink Cartridge Cover sensor failure. Main PCA

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover Sensor PCA, and follow the Onsite troubleshooting below. • Ink Cartridge Cover Sensor • CQ89-6728 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (

51:10 HP DESIGNJET T520

- id :

968

- code :

51:10

- description :

Top Cover sensor failure. Main PCA

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run 2.4 Top Cover Sensor diagnostic, see 2.4 Top Cover Sensor. 4. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover Sensor PCA; follow the onsite troubleshooting below.

53.1:10 HP DESIGNJET T520

- id :

969

- code :

53.1:10

- description :

OOP (Out-Of-Paper) Sensor failure. Bundle PCA, Bundle FFC, Main PCA

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent will ask the customer to go to Support Menu by pressing the Power key continuously during 15 seconds 3. Go to Diagnostics and run 2.5 OOP Sensor diagnostic, see 2.5 Out-Of-Paper Sensor. 4. The call agent should recommend the customer to power off the printer, remove the Multitray sheet module, and check that there is no paper behind

53.2:10 HP DESIGNJET T520

- id :

970

- code :

53.2:10

- description :

Output Tray sensor failure. Main PCA, Output tray

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to Diagnostics menu and run 2.6 Output Tray Sensor diagnostic, see 2.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. • Output Tray Sensor Assembly • CQ89-915 NOTE: I

55:10 HP DESIGNJET T520

- id :

971

- code :

55:10

- description :

Line sensor failure. Carriage PCA, Trailing Cable, Main PCA

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to the Diagnostics menu and run 2.7 Line Sensor diagnostic, see 2.7 Line Sensor. 4. The call agent should arrange a service engineer visit to change the Line Sensor assembly; follow the onsite troubleshooting below. • Line Sensor

59.1:19 HP DESIGNJET T520

- id :

972

- code :

59.1:19

- description :

Main PCA and Ink Cartridge Sensor PCA replaced at the same time

- remede :

Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA and the Ink Cartridge Cover Sensor PCA are replaced at the same time. 2. To recover, do the repair by changing first one component (use the old component for this printer); after powering the printer off and on, change the other.

59.2:19 HP DESIGNJET T520

- id :

973

- code :

59.2:19

- description :

An unsupported or reused part has been installed

- remede :

Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA or the Ink Cartridge Cover Sensor PCA are replaced by a reused part (not a new spare part). 2. To recover, do the repair using HP genuine new spare parts.

79:XX HP DESIGNJET T520

- id :

974

- code :

79:XX

- description :

Generic Printer Error

- remede :

Turn the printer off and on again.

85.1:10 HP DESIGNJET T520

- id :

975

- code :

85.1:10

- description :

Feed index encoder sensor does not work properly. Main PCA, Feed Encoder Disk

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow onsite troubleshooting below. • Feed Index encoder sensor PCA • CQ89-672 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer)

85.2:10 HP DESIGNJET T520

- id :

976

- code :

85.2:10

- description :

Feed encoder sensor does not work properly. Main PCA, Feed encoder Disk

- remede :

Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. • Feed Encoder Sensor PCA • CQ89-672 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Remove the covers and check that a